Traditional Primary Care V. Concierge Primary Care
Traditional
Primary Care
Providers see 20+ patients a day
Provider panel of 1,000-2,000 patients, more patients, less time and personalization
Average appointment time 15-20 minutes
Appointment availability in days to weeks
Minimal direct access/communication directly with provider
Standard recommended testings and annual screenings
Focus on disease managment, reactive, symptom-focused treatment
Insurance based for covered services
Concierge
Primary Care
Providers see 8-12 patients a day
Provider panel of 500-750 patients. Fewer patients, longer appointments, more personalization.
Average appointment time is 45 minutes
Same day appointments reserved and available for Concierge
Enhanced access/communication directly with provider during business hours and with extended after-office hour availability and additional communication portal access.
Advanced physicals, treatment, and screenings
Focused on prevention, integrative, and proactive medical care
Insurance used and applied to covered services, additional monthly membership with monthly fee.
Your Questions, Answered.
🌿 What exactly is included in a Community Roots Integrative Health and Primary Care monthly membership?
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Same-day or next-business-day appointments whenever reasonably available
Reserved concierge appointment slots
Easier scheduling for acute concerns
Short-notice appointments when something comes up
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30–45 minute routine/acute visits verses 20-30 minutes
45–60 minute comprehensive visits when appropriate
Time to actually discuss multiple concerns instead of “pick your top two”
For insured patients, the medical visit itself still gets billed to insurance normally; the membership is paying for the enhanced access/model, not replacing the insurance claim.
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Secure messaging directly with you through an added additional portal aside from your healthcare portal.
Questions about symptoms, medications, follow-up plans, etc.
Same business day reposnse for messages/calls
Extended after-hours direct access for concerns that reasonably cannot wait until the next business day through the additional portal.
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Specialist coordination
Review of outside records
Hospital/ER follow-up
Tracking referrals
Assistance navigating complex care
Communication between specialists and Community Roots
More active follow-up after abnormal testing or significant medical events
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An included dedicated annual or semiannual 60-minute health strategy visit separate from the usual physical
A written personalized health roadmap with the patient’s top priorities, measurable goals, timelines, and planned follow-up
Deeper review of trends over time — weight, BP, A1c, lipids, sleep, exercise, menopause symptoms, etc. — rather than just addressing whether something is technically “normal”
Scheduled proactive check-ins every few months rather than waiting for the patient to make an appointment
Active tracking of whether the patient actually completed referrals, imaging, labs, screenings, or treatment plans
More time to discuss long-term optimization, not just disease prevention or management
Earlier intervention when trends are moving in the wrong direction instead of waiting until they cross a diagnostic threshold
A more intentional review of the whole picture and how different goals fit together
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Periodic secure-message follow-ups
BP/weight/glucose check-ins
Medication-tolerance check-ins
Goal/progress check-ins
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Dedicated time to review your health history, goals, risk factors, preventive care, medications, lifestyle, and priorities for the year ahead.
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Concierge members receive priority access for dedicated follow-up of laboratory and diagnostic results, with time to review findings, discuss recommendations, answer questions, and develop next steps.
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Planned check-ins, ongoing goal tracking, and closer follow-up between visits.
So your regular primary-care patient might appropriately get:
“Your cholesterol is elevated. Let’s discuss lifestyle changes, repeat it in six months, and consider medication based on your overall risk.”
Your concierge patient might get:
“Here’s your five-year cardiovascular risk picture, your trends over the last several years, the specific targets we’re aiming for, what we’re changing now, what we’ll reassess in three months, and I’m going to check back with you rather than waiting until your next annual physical.”
🌿 Does the membership replace my health insurance?
No. The concierge membership is not health insurance and does not replace your medical insurance. Your insurance may still be billed for covered medical services, testing, imaging, medications, specialist care, and other healthcare expenses according to your plan.
🌿 Why would I choose a concierge membership if I already have insurance?
Traditional insurance generally pays for the medical services provided during your visit. The membership supports the additional time, accessibility, communication, proactive follow-up, and coordination that are often difficult to provide within a traditional primary care model.
🌿 Are medications, laboratory, testing, imaging, or specialist visits included in the membership fee?
No. The membership fee covers the enhanced access and services associated with the concierge membership itself. Medications, laboratory testing, imaging, specialist services, procedures, and other medical expenses are separate and may be billed through insurance or paid directly depending on the service.
🌿 Can I still receive primary care at Community Roots without becoming a concierge member?
Yes. Concierge membership is completely optional. Community Roots will continue to provide traditional insurance-based primary care for patients who do not choose membership. The membership is simply available for patients who want an enhanced level of access, time, communication, and coordination.
Personal. Intentional. Collaborative.